Cottages on Arran – Proprietors R N & P A Brass, The HideAway, Brodick, Isle of Arran KA27 8AJ  Contact: 01770 460 440 email:cottagesonarran@gmail.com

Please read all clauses. Whether or not signed by You, These Terms & Conditions shall be deemed to be an undertaking and acknowledgement by You that You accept on behalf of Yourself and all other persons included in the party, all the Terms & Conditions set out herein. In the following, “We” means “The Owner”, “You” means the party leader. Please note carefully: The contract between You and The Owner is made under Schedule 4 Section 8 of the Housing (Scotland) Act 1988 and gives You the right to occupy the property for the period agreed for holiday purposes only.  Once a property is booked, the contract is between You and The Owner and is subject to the following terms and conditions.  .

Occupying the property
Under no circumstances may the number of people occupying the property exceed the number stated in the brochure.  At the discretion of owner they can access the property or request confirmation of guest numbers if they become concerned or receive information that this occupation numbers have been exceeded. The property must be used solely for holiday purposes and You must not sub-let the property, or any part of the property, or any equipment from the property.  You must keep the property and its contents in a clean and tidy condition at all times.  You will be liable to The Owner for any loss, costs, expenses or claims arising from any damage caused to the property and/or its contents by deliberate or negligent acts or omissions by You or of any person in Your party (fair Wear and tear excepted).  If, as a result of such damage, the property or any of its contents need to be repaired or any of the contents need to be replaced then You will be responsible for paying the reasonable costs of doing so.  If requested, You must allow representatives, tradesmen or The Owner reasonable access to the property during Your stay.  Wherever possible, you will be contacted in advance.

Smoking
This property operates a No Smoking Policy and must be observed by You and all members of Your party.    Owners reserve the right to curtail Your holiday if this condition is not observed.  No refunds will be given and The Owner reserves the right to levy an extra charge where additional cleaning is incurred as a result of any violation of this condition. 
 
Payment – Deposits and Balances etc. 
Either a deposit or the full rent is required at the time of booking.  Our standard deposit is 40% of the rental quoted. The deposit is non returnable unless the property is re-let. (see below  for **Cancellation Charges)  If you book eight Weeks or less before the start of Your holiday, the full rent is due. 
  
**Cancellation Charges
If You have to cancel Your holiday, Please inform us  immediately in writing. E-mails are acceptable but please ensure in all circumstances that you receive a response. We will try to re-let the property. Please be aware that the whole 40% Deposit which you pay to secure your holiday will not be refunded if we do not manage to re-let the property. If the property is re-let, all deposit monies received will be returned subject to an administration charge of 30% of the deposit paid. Cancellations within 8 weeks of the commencement of Your holiday cannot be accepted as You are then liable for the full cost of the holiday. To safeguard against cancellation charges and other unforeseen eventualities, we strongly recommend You to take out cancellation insurance.
 
Scottish Law applies to all contractual obligations arising out of these Booking Conditions.

Online PayPal booking, online bank transfers and credit cards  secure the property and confirmation details will be sent to you by email wherever possible.    Bookings less than 8 weeks in advance require full payment at the time of booking.

Directions & Keys
You will be sent directions to your holiday property and your key holder’s contact details on receipt of the balance of your holiday monies..  £15 per key will be charged for lost keys.

Arrival & Departure   
Your keys will be ready from 3.00 p.m. on the day of arrival and the property must be vacated by 10.00 a.m. on the day of departure. To fit in with ferry times.

Security Bond*
All properties should be left the way they are found and in most cases Arran visitors are very careful. There is a Security Bond of £150  with the exception of single sex parties who must leave an ‘open amount’ to be held against any damages, cleaning costs in excess of the normal changeover charges, or pet damage (including leaving dog mess in the garden) which may be incurred as a result of your occupation of their property. In keeping with new regulations enforced by North Ayrshire council and to help the environment we have a recycling policy on our island and  it is the responsibility of the guests to put out the wheelie bins on the appropriate day for the council to collect, details of which wheelie bin and the day it is to be PUT OUT ON THE KERBSIDE will be pinned up in the kitchen of the property you are occupying, Non compliance will result in your security bond being implemented.  Please do not leave refuse of any kind for your housekeeper to dispose of on your day of departure including glass bottles. These must be taken by you to the glass re-cycle bin located in each village. 
 
Payment and Refund of Security Bonds
We will contact you for  your credit cards details for the Security Bond prior to your arrival on receipt of which  we will release the property access code to you.  On receipt of a satisfactory report from our housekeeper following your departure, the Bond  will be cancelled.  Alternatively we can arrange to hold £150 cash which will be returned to you within 10 days of your departure to allow for satisfactory reports to be processed.    Please note that cheques cannot be accepted.
PLEASE ALSO READ THE DO’S AND DON’T’S LEAFLET IN THE PROPERTY