Please note that we try to keep this updated as regularly as possible, however please contact us if you have concerns not mentioned here.
Please always do check the ferry availability before booking. Here’s the link. www.calmac.co.uk is the one website we advise you to keep checking as this controls movements to and from Arran.
Is your home area in Lockdown since booking?
If you booked a property via our online booking service then please contact us direct at email@example.com.
Depending on the dates of your booking, the Scottish Government guidelines in force at the time will guide us, as responsible Booking Agents, regarding Covid-19 & travel to Arran at the time of your enquiry. We will provide you with the most up to date information and support links available to us regarding your booking. If this involves having to cancel your booking and possibly at short notice, then please understand that we must follow the Scottish Government’s guidelines and you will receive a full refund (although your ferry tickets are a matter for you and Caledonian MacBrayne – www.calmac.co.uk – you can claim online).
Payments for Online Bookings.We have changed the payment arrangements for online bookings to make refunds easier during these Covid-19 times. For online bookings we now require only 20% deposit on booking. Balance payable 4 weeks prior to arrival. This should allow visitors time to ensure they can get ferry tickets before paying their balances. Booking confirmation is sent by email which has a link to pay by card using Stripe or bank transfer, Please note some owners require a Security Bond before access is given ( this may be more for same sex groups). Should there be any damage caused by you, your party or your pet then this will be fully discussed with the owner and an amount agreed. The same also applies to personal belongings left behind. An amount for postage and any expenses incurred by the owner will be discussed with you before any items can be returned.
Owner Direct Bookings.
If you already have a booking with a private owner on our website – a ‘’Contact Owner” booking please do contact the owner with whom you booked as they will have their own Terms & Conditions. We are unable to help you with these bookings.
We strongly advise that you have travel insurance cover as you may be able to claim money back from your insurers. Please note owners are required to refund guests due to Covid-19 but other things do happen and all other matters should be covered by your own travel insurance including ferry cancellations. If you have to cancel please let the owner know as soon as possible so that they have time to try and re-let and if they do re-let you should be able to receive a partial refund.
Security/Housekeeping Bonds. Some owners will require a Bond but you will be notified of this before making online bookings and if making an owner direct booking please ensure you have asked about this. Amounts vary between £150 & £250 and are usually refundable within 2 weeks of departure subject to a satisfactory housekeeper’s report.
You will come across these cottages on our website and can contact the owner of these cottages by both email and telephone if a phone number if displayed. They will have their own booking arrangements which you can discuss and arrange with them. They are required to keep their availability up to date wherever possible to avoid time wasting.